If a client would like to use a pre-owned stone, they must first fill out our stone intake form, send photos of the stones (or schedule an in-person meeting with Tina Winness consultant), and provide detailed information about stone type, carat weight, any certifications (GIA, etc) and current mounting. Stone requests are approved on a case by case basis, and an additional fee will be charged (price determined with client depending on the stone).

The client agrees that there is reasonable risk involved in removing stones from mountings and resetting stones. It is the responsibility of Tina Winness Jewellery to assess any risk regarding your stone, and advise the client on any foreseeable issues before moving forward with stone resetting. By providing consent for Tina Winness Jewellery to reset a pre-existing gemstone, the customer holds harmless Tina Winness Jewellery against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions. We reserve the right not to accept any stones which we feel are at high risk of being damaged.

If a client chooses to use their own stones and ships them directly to Tina Winness Jewellery, the customer will select its own shipping carrier, negotiate rates, shipping terms, and remit payment directly to the shipping provider. The customer will be encouraged to purchase shipping insurance, and understands that Tina Winness Jewellery will not purchase shipping insurance on the customer’s behalf. The customer assumes all liability associated with this shipment, and hereby holds harmless Tina Winness Jewellery and all of their deemed agents against any claims for loss or damage. Any claims that need to be made for lost or damaged shipments will by the customer’s responsibility.