At Tina Winness, we do our best to ensure that your jewellery reaches you quickly and safely.



Orders can be collected at our Tina Winness Showroom in Malaysia at the following address:

C-5-21 Centum@Oasis Corporate Park,
No. 2, Jalan PJU 1a/2, Ara Damansara,
47301 Petaling Jaya, Selangor


We provide free global insured shipping for all orders. All deliveries are made on standard business days, Monday to Friday.

Country/RegionDelivery Time
Malaysia2-5 days
Malaysia (outskirts of Sabah & Sarawak)7 days

*Shipping times are approximate.
*For countries not listed above, please contact us for more information.
*For security reasons, we will not ship to any P.O. Box addresses.

Return Shipping Charges

Malaysian orders:

  • FREE one time return shipping for Resize, Refurbishment & Warranty Claim* for Manufacturing Defects by Tina Winness.

*Terms and conditions apply for Warranty Claims.

Courier Service

Once shipment has started, we will send you a confirmation email with a tracking number and estimated delivery date.

CountryCourier Service



Taxes such as GST, VAT or Duty Tax on shipments may apply into the respective countries. It is the purchaser’s obligation to pay this charge directly to their local tax authority.



Delivery Package

Every item shipped from Tina Winness is accompanied by all related documents, including diamond/gemstone certificate/s (if applicable).

  • Engagement rings and wedding bands are delivered in ring boxes.
  • Loose diamonds and gemstones are delivered in secure packaging.

All parcels sent out are protected from damage with our delivery box and secured with a security sticker. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.

If the security sticker is tampered, please do not sign the parcel and contact our customer service immediately.

Fully Insured and Secure

All domestic orders within Malaysia, Sabah and Sarawak are fully insured. A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package.

For credit card payments, it is only possible to ship to your card’s billing and registered address or to your local DHL/FedEx collection branches.

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